Customer's satisfactory is very important to me.
I am willing to work with you if there is any problem. I am happy to answer any questions you have before your order.
- Please measure yourself carefully.
- To insure your color choice you can make order of fabric and feather swatches:http://chicauraaccessories.com/index.php/color-swatches
- Special orders and discounted orders are not returnable.
Please obtain RMA number prior to return goods back to us. You can obtain RMA number by e-mail - ChicAuraAccessories@gmail.com
Please print this number on top of shipping package.
10 business day Exchange / Refund Only.
Unfortunately we can not accept refund / exchanges after 10 days since all items are special occasion wear. If you are not completely satisfied please contact us.
Refund for items returned within 10 business day will be through the original payment method and may take up to 3-4 business days.
1) Fabric swatches are not returnable
2) Restocking fee does not apply to items below $120
3) Restocking fee 20% applies to all returned items over $121
4) Special orders and discounted orders are not returnable.
If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you.
Exchange / Refund Terms and Conditions:
1. Buyer is responsible for all shipping and handling costs
2. Buyer pays for any price difference between exchanged items
3. The item must be shipped back within 10 days
3.1. After that when time limit for return has expired we do not have any more obligations to refund your account.
4. Item(s) must be shipped back in the original box or a similar box to protect it during shipping
5. It is recommended that a courier with tracking information be used
6. The exchange / refund will be granted once the item has been returned, inspected, and deemed that it's in original brand new condition (including no makeup on the items as well).
7. Return address:
Fashion Studio, LLC
934 SOM Center Rd.
Cleveland, OH 44143
8. If you received free/ discounted shipping on your order, full shipping cost will be deducted from your refunds.
9. International orders: Any taxes, duties or customs fees incurred for international orders are non-creditable and are the responsibility of the customer.
10. All purchases for DISCOUNTED ITEMS are final with no returns or exchanges
11. There are NO REFUNDS OR EXCHANGES on custom garment orders.